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Frequently Asked Questions

When will my order get here?

If you chose Standard delivery your order should arrive in 1-3 working days, or if you selected Special Delivery your order will arrive by 1pm on the next working day, NOT including Saturday (please note that some islands in Scotland may not be covered by the Royal Mail's next day guarantee). Orders of 1-3 pairs of HappyFeet will fit through most letterboxes.

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What about Special Delivery and Overseas?

If you selected Special Delivery then someone will need to be in to sign for it. International customers should check the Royal Mail's website for up-to-date delivery estimates using the Airmail service.

What if I have a problem with my product(s)?

In the event that you experience a problem with your goods, please email us at or call us on 0845 533 5357 and we will help you get it sorted straight away.

Do you accept returns?

If you wish to return the goods to us, then you must send them to us with a covering letter and a copy of your proof of purchase within 30 days of the date of purchase. Please call us on 0845 533 5357 or email if you have any queries. If your product is faulty then please contact us to arrange for a replacement under the product guarantee.

If you have any other questions please email or call us on 0845 533 5357.

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